• Learn how to understand your audience needs and wants

• Project your voice with improved articulation, pace and fluency Control and use your body language, eye contact and gestures Overcome nervousness, anxiety and any distracting mannerisms you have

• Plan and develop different types of presentations Structure presentations to gain maximum audience effect Use effective audience involvement techniques Incorporate appropriate humor to drive home serious points

• Develop powerful stories and illustrations that pull-in listeners and increase retention

• Take charge of your presentation environment

• Continuous learning techniques for public speaking

• Think and act consistently to please customers by putting them at the heart of the organization;

• Create unprecedented levels of customer satisfaction and loyalty;

• Understand the importance of personal responsibility and accountability when it comes to customer service;

• Learn about the 4 barriers to high performance

• Learn the techniques for getting past the barriers ("survival of the fittest"), and

• Set some goals for personal and organizational success ("how not to get voted off the island!")

• Identify current reality and the new vision

(and that might lead you to a fun adventure in Paris;

just click on the link below for Nuit-Blanche tours!)

• Understand the 4 main barriers that can keep us in current reality (impacting our ability to learn new skills; attitudes;)

• Identify your fears and learn how to get past them

• Learn the 4 Steps to Growing (ability to adapt to change)

• Understand the Impact of our thoughts and words on our actions

• Learn the fundamentals of Goal-setting

• Understand the difference between constructive and intrinsic motivation (organize tasks and time)

• Identify some ways to mentor yourself

• Learn some techniques for applying these tools/techniques on a daily basis

Delivery Methods: lecture, analysis and discussions, reflective time/written assignments.

• To successfully create and communicate a clear organizational vision

• To engage, and meaningfully involve the organization's management team

• To create a framework for developing the organization's:

- Core Values, Purpose, Mission, Vision

- Situation Analysis and assessment

- Strengths, Weaknesses, Opportunities, Problems,

- Threats, Trends

- Goals and specific next steps

Delivery Methods: Pre-work questionnaire, analysis and discussions, role-plays, group consensus building.

• Learn how to prepare for events

• Learn some techniques to be used during a networking

• Learn how to manage the information after the event

Delivery Methods: lecture, role play, group

discussions, handouts

• Learn how to shift your thinking with respect to retirement (the importance of basing your self-worth on who you are, and not on what you do)

• Learn how to create strong and positive mental health for yourself

• Learn some powerful and relevant goal-setting techniques

• Learn the importance of spouses setting goals for retirement together

• Learn the importance of balance in your retirement years

• Identify some goals in the various areas of your life, such as: Finance, Recreation, Volunteerism, Travel, Nutrition, Exercise, Part-time studies, etc.

Delivery Methods: lecture, video instruction, analysis and discussions, role-plays, reflective time/written assignments